Accident Assistance

Infiniti Certified Collision Repair

What To Do In An Accident

To help protect yourself and your vehicle, it is critical that you first follow the steps below before doing anything else. Shortly thereafter when it is time to have your INFINITI repaired, you can return here to receive expert assistance from INFINITI Canada Certified Collision Repair Centre technicians to discover how our equipment, tools, knowledge and genuine parts help ensure your INFINITI stays an INFINITI.

Step 1: Stay Safe

If there are injuries, call 9-1-1 immediately
Drive the vehicle out of traffic lanes (if safe to do so)
Activate 4-way flashers
Ensure everyone is a safe distance from passing vehicles
Exchange information with other driver(s)

Step 2: Collect Critical Information

Capture the following information as accurately as possible:

Year, make, model, license plate # of other vehicles involved
Name, address, home, work and cell phone, driver’s license #, insurance carrier and policy # of all drivers involved
Contact information for any witnesses

Take photos or draw a simple diagram of the accident and be sure to include:

Point of impact
Observations about the other driver’s behaviour or actions that you believe may have impacted the crash

Step 3: Call 1.800.363.4520 To Inquire About Complimentary Towing

If your INFINITI vehicle is still covered under its manufacturer warranty, you can have it towed to the nearest Certified Collision Repair Centre at no charge. Simply call 1-800-363-4520 and we’ll guide you through the entire process.

Only INFINITI vehicles within a 100-kilometre radius of an INFINITI Certified Collision Centre or INFINITI Retailer can receive complimentary towing, and all others at owner’s expense. Complete details available here.

Infiniti Accident Guide

We developed a comprehensive Accident Report Form and Guide to be stored in the glove compartment that can assist you when you need it.

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Next Steps

Immediately after an accident occurs, it is imperative that you follow these steps to help expedite and enhance your overall collision repair experience.

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How To Read An Estimate

What’s the difference between OEM and RECON? What is a labour unit? Find out the answer to these questions, and more, with our “How to Read an Estimate” guide.

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