Collision Position Statement
Position Statement: Bumper Fascia Replacement with Sonar
To: Collision Repair Industry
As INFINITI Safety Shield Technologies are incorporated into more of our vehicles, we want to bring to your attention important information about how these systems function, and how to properly handle repairs regarding this technology.
Many electronic sonar sensors in front and rear bumper fascia are considered to be part of this INFINITI Safety Shield Technology. These sensors are engineered to be in very exact positions within the bumper fascia, and if not properly installed, may not function as originally intended. For this reason, INFINITI does not approve of the use of aftermarket, reconditioned, or recycled bumper fascia.
In contrast with genuine OEM bumper fascia, aftermarket bumper fascia may:
- In some cases, non-OEM fascia come with no pre-drilled holes for the sensors, relying on the shop technician to cut the holes using a rough template. This may lead to instances where the non-OEM bumper does not match the genuine OEM bumper holes.
- In some cases, build specifications are slightly different on aftermarket bumper fascia than on genuine OEM fascia, which may also cause issues with sensor alignment or performance.
In addition, reconditioned fascia, which was once damaged, may also be out of specification to the original undamaged OEM bumper fascia, which may cause sensor alignment issues.
There is currently no industry standard process for knowing the history/quality of recycled bumper fascia, so this is also not recommended to be used on INFINITI vehicles. We ask that the general repair industry adhere to these guidelines immediately.
For additional information, please see service manual section “SN”.
INFINITI New Vehicle Limited Warranty and Limited Warranty on replacement parts do not apply to any parts other than new Genuine INFINITI Original Equipment Parts.
INFINITI will not be responsible for any subsequent repair costs associated with a vehicle and/or part failure caused by the use of parts other than new Genuine INFINITI Original Equipment Parts.
Refer to the Electronic Service Manual (ESM) prior to any repair or replacement being performed. Information specific to each model may be found at https://www.infiniti-techinfo.com.
For additional collision repair information: http://www.oemrepairinfo.ca/